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Dumps ITIL-4-Foundation PDF, ITIL-4-Foundation Top Questions

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ITIL-4-Foundation Top Questions - Latest ITIL-4-Foundation Dumps Ppt

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ITIL (Information Technology Infrastructure Library) is a globally recognized framework that provides guidance on IT service management (ITSM) best practices. ITIL practices help organizations to align their IT services with their business goals, improve service quality, and increase customer satisfaction. The ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 certification scheme. It is designed to provide a comprehensive understanding of the ITIL 4 framework and its key concepts.

ITIL 4 Foundation exam is designed to test a candidate's knowledge of the ITIL 4 service management framework. ITIL-4-Foundation Exam covers the four dimensions of service management, the ITIL service value system, and the key ITIL practices. ITIL-4-Foundation exam consists of 40 multiple-choice questions and the passing score is 65%.

ITIL 4 Foundation Exam Sample Questions (Q226-Q231):

NEW QUESTION # 226
Which is a risk that might be removed from a service consumer by an IT service?

A. Service provider ceasing to trade
B. Cost of purchasing servers
C. Security breach
D. Failure of server hardware

Answer: C

Explanation:
Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/

NEW QUESTION # 227
What is the definition of "service management"?

A. Join activities performed by a service provider and a service consumer to ensure continual value co-creation
B. A formal description of one or more services, designed to address the needs of a target consumer group
C. A set of specialized organizational capabilities for enabling value for customers in the form of services.
D. A result for a stakeholder enabled by one or more outputs

Answer: C

Explanation:
Explanation
Service management is a set of specialized organizational capabilities for enabling value for customers in the form of services. These capabilities include tangible things like capital, people, and equipment, and can also include intangible things like knowledge, management and skills. These capabilities can also include intangible things, like knowledge, management, and skills.
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Service%20management%20is%20

NEW QUESTION # 228
Which of the following statements about 'outcomes' is TRUE?

A. An outcome depends on at least one output to deliver a result
B. Outcomes provide assurance to stakeholders regarding the performance of a service
C. The level of expenses regarding a technology for a service is defined by an outcome
D. The delivery of products to a stakeholder is enabled by outcomes

Answer: A

Explanation:
An outcome is a result for a stakeholder enabled by one or more outputs1. Outputs are tangible or intangible deliverables of an activity1. For example, a service provider may produce a report (output) that helps a customer make a decision (outcome)2. Reference: ITIL Foundation - ITIL 4 Edition, page 3; ITIL 4 - A Pocket Guide, page 13.

NEW QUESTION # 229
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?

A. Supplier management
B. Problem management
C. Service desk
D. Release management

Answer: C

NEW QUESTION # 230
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

A. Service request management
B. Incident management
C. Service level management
D. Change management

Answer: B

Explanation:
The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. Incident management can have an enormous impact on customer and user satisfaction, and the perception of those stakeholders of the service provider.
https://www.bmc.com/blogs/itil-incident-management/

NEW QUESTION # 231
......

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